At Sip Smart, we are dedicated to ensuring your complete satisfaction with our range of water bottles, sports cups, mugs, and pet water cups. If you're not entirely pleased with your purchase, we offer a 30-day return policy.

30-Day Return Policy

You have 30 days after receiving your item to request a return.

Eligibility for Returns

To qualify for a return, please ensure that:

• The item is in the same condition as when you received it.

• It is unworn or unused, with tags intact.

• It is in its original packaging.

• You have the receipt or proof of purchase.

How to Initiate a Return

To start a return, please contact us at andrewfloydsbugw@gmail.com or call us at +1 815-099-3908. Returns should be sent to the following address:

LIRIO AND CO. LLC
5736 Oak Bridge Ct
Bradenton, FL 34211
USA

If your return is accepted, we will send you a return shipping label and instructions on how to send your package. Please note: Items sent back without first requesting a return will not be accepted.

You can always contact us for any return questions at andrewfloydsbugw@gmail.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right as soon as possible.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned:

• Perishable Goods: Such as food, flowers, or plants.

• Custom Products: Special orders or personalized items.

• Personal Care Goods: Such as beauty products.

• Hazardous Materials: Flammable liquids or gases.

Please get in touch if you have questions or concerns about your specific item.

Note: Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds

We will notify you once we've received and inspected your return and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we've approved your return, please contact us at andrewfloydsbugw@gmail.com.

Contact Information

• Company Name: LIRIO AND CO. LLC

• Email: andrewfloydsbugw@gmail.com

• Phone: +1 815-099-3908

• Address:

  LIRIO AND CO. LLC
  5736 Oak Bridge Ct
  Bradenton, FL 34211
  USA

Thank you for choosing Sip Smart for your beverage needs. We are committed to providing you with high-quality products and excellent customer service.