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Green Juices

Frequently Asked Questions (FAQ)

Welcome to the Sip Smart FAQ page. Here you'll find answers to common questions about our products, services, and policies. If you can't find the information you're looking for, please don't hesitate to contact us.

1. What types of products do you offer?

We specialize in a wide range of high-quality drinkware, including:

  • Water Bottles

  • Sports Water Cups

  • Mugs

  • Pet Water Cups

Our products are designed to cater to various lifestyles and preferences, ensuring you find the perfect cup for every occasion.

2. How can I place an order?

You can place an order directly through our website:

  1. Browse our collection and select the items you wish to purchase.

  2. Add them to your shopping cart.

  3. Proceed to checkout and fill in your shipping and payment information.

  4. Confirm your order.

If you need assistance, feel free to contact our customer support team.

3. What payment methods do you accept?

We accept the following payment methods:

  • Credit Cards: Visa, MasterCard, American Express, Discover

  • PayPal

  • Other Secure Payment Options: Available at checkout

All transactions are secure and encrypted for your protection.

4. Do you ship internationally?

Yes, we offer international shipping to various countries. Shipping rates and delivery times vary based on the destination and will be calculated at checkout. Please refer to our Shipping Information for more details.

5. How long will it take to receive my order?

  • Domestic Shipping (USA): Estimated delivery time is 5 to 7 business days after the order has been shipped.

  • International Shipping: Delivery times vary by location. Estimated times will be provided at checkout.

Please note that processing time is 1 to 3 business days.

6. How can I track my order?

Once your order has shipped, you will receive an email notification with a tracking number. You can use this number on our Order Tracking page to monitor the delivery status.

7. What is your return policy?

We offer a 30-day return policy. If you're not completely satisfied with your purchase, you can return it within 30 days of receipt. Items must be unused, in original packaging, and accompanied by proof of purchase. For more information, please review our Return and Refund Policy.

8. How do I initiate a return or exchange?

To initiate a return or exchange:

  1. Contact us at andrewfloydsbugw@gmail.com or call +1 815-099-3908.

  2. Provide your order number and reason for return.

  3. We will provide instructions and a return shipping address.

9. Are your products dishwasher safe?

Many of our products are dishwasher safe, but we recommend checking the product description or care instructions included with your item. Hand washing is recommended for items with delicate designs or materials.

10. Do you offer customization or personalization on your products?

Currently, we do not offer customization or personalization services. However, we are exploring this option for the future. Stay tuned for updates!

11. How do I care for my product?

  • Cleaning: Wash your drinkware with warm soapy water before first use and after each use.

  • Maintenance: Avoid using abrasive cleaners or scrubbers that may damage the surface.

  • Temperature: Do not expose products to extreme temperatures unless specified as temperature-resistant.

12. Do you offer bulk or corporate discounts?

Yes, we offer special pricing for bulk orders and corporate clients. Please contact us at andrewfloydsbugw@gmail.com with your requirements.

13. How can I contact customer service?

You can reach our customer support team via:

  • Email: andrewfloydsbugw@gmail.com

  • Phone: +1 815-099-3908

  • Business Hours:

    • Monday to Friday: 9:00 AM – 6:00 PM (EST)

    • Saturday: 10:00 AM – 4:00 PM (EST)

    • Sunday: Closed

14. Do you have a physical store location?

Currently, we operate exclusively online to offer you the widest selection at competitive prices. All orders can be placed through our website.

15. Are your products BPA-free and eco-friendly?

Yes, the majority of our products are made from BPA-free materials. We are committed to offering eco-friendly options and encourage sustainable practices.

16. What materials are your products made of?

Our products are crafted from high-quality materials such as:

  • Stainless Steel

  • BPA-Free Plastic

  • Glass

  • Ceramic

Specific material details can be found in the product descriptions.

17. How do I cancel or modify my order?

If you need to cancel or modify your order, please contact us immediately at andrewfloydsbugw@gmail.com or +1 815-099-3908. We will do our best to accommodate your request if the order has not yet been processed.

18. Can I change my shipping address after placing an order?

If you need to change your shipping address, please contact us as soon as possible. We can update the address if the order has not been shipped yet.

19. How do I use a discount code or promotional offer?

To use a discount code:

  1. Add items to your cart.

  2. Proceed to checkout.

  3. Enter the discount code in the "Promo Code" field.

  4. Click "Apply" to see the updated total.

20. How can I stay updated on new products and promotions?

Stay connected with us:

Contact Information

  • Company Name: LIRIO AND CO. LLC

  • Email: andrewfloydsbugw@gmail.com

  • Phone: +1 815-099-3908

  • Address:

    LIRIO AND CO. LLC
    5736 Oak Bridge Ct
    Bradenton, FL 34211
    USA

Thank you for choosing Sip Smart for your hydration needs. We are dedicated to enhancing your drinking experience with quality products and exceptional customer service.

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