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Green Juices

Help Center

Welcome to the Sip Smart Help Center. At Sip Smart, we are passionate about providing you with high-quality water bottles, sports cups, mugs, and pet water cups to enhance your hydration experience. Whether you have questions about our products, need assistance with an order, or want advice on choosing the right cup, we're here to help.

Contact Us

If you need assistance, please don't hesitate to reach out to us:

Our customer support team is available to assist you during the following hours:

  • Monday to Friday: 9:00 AM – 6:00 PM (EST)

  • Saturday: 10:00 AM – 4:00 PM (EST)

  • Sunday: Closed

Frequently Asked Questions

1. How can I track my order?

Once your order has shipped, you will receive an email with a tracking number. You can use this number on our Order Tracking page to monitor the delivery status.

2. What is your return policy?

We offer a 30-day return policy. If you're not satisfied with your purchase, you can return it within 30 days of receipt. Please review our Return and Refund Policy for complete details.

3. Do you offer international shipping?

Yes, we ship to various international destinations. Shipping rates and delivery times may vary depending on the location. Please check our Shipping Information for more details.

4. How do I choose the right cup or bottle for my needs?

Our team is happy to help you select the perfect product. Consider factors like capacity, material, insulation, and intended use. Feel free to contact us for personalized recommendations.

5. What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment options available at checkout.

Customer Support Services

  • Product Inquiries: Get detailed information about our products, including specifications, materials, and care instructions.

  • Order Assistance: Help with placing orders, updating order information, or resolving payment issues.

  • Technical Support: Assistance with any technical issues you may encounter on our website.

  • Expert Advice: Recommendations and advice from our knowledgeable team to enhance your hydration experience.

Additional Resources

  • FAQ Page: Find answers to common questions about our products and services.

  • Shipping Information: Learn about our shipping policies, rates, and delivery times.

  • Store Policy: Review our policies on returns, exchanges, and warranties.

  • Privacy Policy: Understand how we protect your personal information.

  • Terms of Service: Our terms and conditions for using our website and services.

Tips and Guides

Product Care

  • Cleaning Instructions: To maintain the quality of your cups and bottles, we recommend hand washing with mild soap and warm water.

  • Maintenance: Avoid using abrasive cleaners or scrubbers that may damage the surface.

Choosing the Right Product

  • For Active Lifestyles: Our sports water bottles are designed for durability and convenience during workouts and outdoor activities.

  • For Daily Use: Explore our range of mugs and everyday bottles for home or office use.

  • For Pet Lovers: Keep your furry friends hydrated with our specially designed pet water cups.

Stay Connected

Stay up-to-date with the latest news, promotions, and product releases:

Thank you for choosing Sip Smart for your hydration needs. We are dedicated to enhancing your drinking experience with quality products and exceptional customer service.

If you have any further questions or need assistance, please don't hesitate to contact us.

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